Response Times

a key metric

A key metric when evaluating public safety services is response time. McGrath gathers historical data for more than a dozen ways to measure incident response. Then, we compare this data to corresponding industry norms, identify strengths and weaknesses, and recommend ways to improve.

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Bathroom Reader for Fire Officers book
our NEW book
Bathroom Reader for Fire Officers
and EMS, Police, Public Safety providers
This entertaining book will challenge and inspire you to become a better leader. More than three dozen articles — gleaned from decades of experience serving departments across America — cover communication, change, diversity, career considerations, finances, goal setting, leadership, performance, planning, training, and trust.