Response Times

a key metric

A key metric when evaluating public safety services is response time. McGrath assesses all of the components:

  • Notification Time: The time when the Public Safety Answering Point (Dispatch) receives a 9-1-1 call, processes that call, and notifies the respective department.
  • Turnout Time (a.k.a., ‘Out the Door Time’): The time it takes personnel to react, prepare, and leave quarters after notification of an emergency.
  • Travel Time: The time the first fire apparatus leaves the station until the time it arrives on the scene.
  • Mitigation Time: The time the first apparatus arrives at the scene to the time when actual extinguishing/treatment (mitigation) efforts begin.

Then, we compare this data to corresponding industry norms, identify strengths and weaknesses, and recommend ways to improve.

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